What does a typical customer look like in the hospitality industry? How do you and your brand influence their journey? What steps do you take to make sure they walk away with the best possible experience?
Questions like these can be difficult to answer for the biggest hotel chains on the market, let alone the smallest, but the answers to them can make or break your business. As they adjust to changing technology and different ways to reach their (newer, younger) customers, there has never been a better time to improve the customer experience.
In this whitepaper we will answer all of these questions and give you concreat tips how to optimise your buisenss further.
Selfly Store Oy is a Finnish company owned by Stora Enso. Selfly Store develops and manufactures self-service technologies for the retail market, especially for B2C fresh food sales. It combines the traditional retail experience with the latest development in RFID, cloud, and IoT technology to create a new way of serving consumers 24/7. Consumers are provided with easy, convenient, and fun grab-and-go shopping experiences, while merchants are empowered with useful, real-time data. Selfly Store operates in 21 countries across Europe.
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